Last Updated: January 22, 2025
1. Overview
Our Card Printing Services provides digital products delivered electronically. This Shipping and Delivery Policy outlines how we deliver your card designs and what you can expect from our service.
2. Delivery Method
All our card designs are delivered digitally through the following methods:
| Delivery Method | Description | Time Frame |
|---|---|---|
| Email Delivery | PDF files sent directly to your registered email | Instant after approval |
| Account Dashboard | Download link available in your account | Immediate access |
| WhatsApp (Optional) | PDF shared on registered WhatsApp number | Within 30 minutes |
| Cloud Link | Secure download link (valid for 7 days) | Instant after approval |
3. Delivery Timeline
3.1 Standard Delivery Time
- Regular Orders: 2-4 hours during business hours
- Express Orders: Within 1 hour (additional charges apply)
- Bulk Orders (10+ cards): 24-48 hours
- Custom Design Orders: 48-72 hours
3.2 Business Hours
Our processing times apply during business hours:
- Monday to Friday: 9:00 AM - 6:00 PM IST
- Saturday: 10:00 AM - 4:00 PM IST
- Sunday & Public Holidays: Closed
4. Delivery Confirmation
You will receive confirmation of delivery through:
- Email notification with download link
- SMS notification (if mobile number provided)
- Dashboard notification in your account
- WhatsApp message (if opted for)
5. File Specifications
Your delivered card designs will have the following specifications:
| Specification | Details |
|---|---|
| File Format | PDF (Portable Document Format) |
| Resolution | 300 DPI (High Quality Print Ready) |
| Color Mode | CMYK for printing |
| File Size | Typically 1-5 MB per card |
| Pages | 2 pages (Front and Back) |
| Compatibility | All PDF readers and printers |
6. Download Instructions
- Check your email for the delivery notification
- Click on the download link provided
- Save the PDF file to your device
- Open with any PDF reader to view
- Print using standard A4 paper or card stock
7. Re-delivery Policy
If you haven't received your card design or lost the file:
- Within 30 days: Free re-delivery via email
- 31-90 days: Re-delivery available upon verification
- After 90 days: Small administrative fee may apply
8. Failed Delivery
Delivery may fail due to:
- Incorrect email address provided
- Email server rejecting attachments
- Full email inbox
- Spam filter blocking our emails
Resolution: Contact us immediately with your Order ID for alternative delivery methods.
9. International Delivery
Since our products are digital, we can deliver worldwide without any additional charges or delays. The same delivery timeframes apply regardless of your location.
10. Bulk Order Delivery
For bulk orders (10+ cards):
- Cards may be delivered in batches
- ZIP file containing all cards may be provided
- Cloud storage link for easier download
- Extended download validity (30 days)
11. Express Delivery Service
| Service Type | Delivery Time | Additional Cost | Availability |
|---|---|---|---|
| Super Express | Within 30 minutes | ₹100 extra | Business hours only |
| Express | Within 1 hour | ₹50 extra | Business hours only |
| Priority | Within 2 hours | ₹25 extra | Extended hours |
12. Storage and Access
After delivery:
- Download links remain active for 7 days
- Cards remain in your account dashboard for 90 days
- We recommend saving copies to your device immediately
- Cloud backup services are recommended for long-term storage
13. Technical Requirements
To receive and view your card designs, you need:
- Valid email address
- Internet connection for downloading
- PDF reader software (free options available)
- Minimum 10 MB free storage space
- Printer for physical copies (optional)
14. Security and Privacy
We ensure secure delivery of your cards:
- Encrypted file transfer
- Password-protected PDFs (on request)
- Secure download links that expire
- No sharing of files with third parties
15. Delivery Tracking
Track your order status through:
- Order tracking page with your Order ID
- Email updates at each stage
- SMS notifications (if enabled)
- Account dashboard status updates
16. Customer Responsibilities
To ensure successful delivery, please:
- Provide correct email address
- Check spam/junk folder for our emails
- Add our email to your contacts
- Download files promptly
- Keep your Order ID for reference
17. Physical Printing Information
- You can print at any local print shop
- Recommended paper: 300 GSM card stock
- Standard card size: 85.6 × 53.98 mm (credit card size)
- Use high-quality color printer for best results
18. Modifications to This Policy
We may update this Shipping & Delivery Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.
19. Contact for Delivery Issues
Email: delivery@yourcardservice.com
Phone: +91 XXXXXXXXXX
Hours: Monday-Saturday, 9 AM - 6 PM IST
Please have ready:
• Your Order ID
• Registered email address
• Date of order
20. Frequently Asked Questions
Q: What if I don't receive my card within the promised time?
A: Contact our support immediately. We'll check the order status and provide immediate delivery or a full refund if we've failed to deliver.
Q: Can I get my card in formats other than PDF?
A: Currently, we provide PDF format only as it ensures the best print quality and universal compatibility.
Q: How many times can I download my card?
A: Unlimited downloads within the 7-day link validity period. After that, contact us for re-delivery.
Q: Do you ship physical cards?
A: No, we provide digital files only. You can print them locally for physical copies.