Last Updated: January 22, 2025
1. Overview
This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds and canceling orders for our card printing services. We strive to ensure customer satisfaction while maintaining fair policies for our digital services.
2. Cancellation Policy
2.1 Before Payment
You may cancel your order at any time before making the payment without any charges. Simply close the browser or navigate away from the payment page.
2.2 After Payment but Before Processing
2.3 After Processing Has Started
3. Refund Policy
3.1 Eligible for Refund
You are eligible for a refund in the following cases:
| Scenario | Refund Amount | Processing Time |
|---|---|---|
| Technical error preventing service delivery | 100% | 3-5 business days |
| Duplicate payment for same service | 100% of duplicate amount | 5-7 business days |
| Service not delivered within promised timeframe | 100% | 3-5 business days |
| Major error in card design (our fault) | Free correction or 100% refund | Immediate correction or 5-7 days for refund |
| Payment made but order not placed due to system error | 100% | 3-5 business days |
3.2 Not Eligible for Refund
Refunds will NOT be provided in the following cases:
- Card design has been successfully generated and delivered
- Incorrect information provided by the customer (spelling errors, wrong photos, etc.)
- Customer changes mind after service delivery
- Card design doesn't meet customer's aesthetic preferences (subjective dissatisfaction)
- Customer unable to download due to their technical issues
- Third-party rejection of cards (if cards meet our specified standards)
- Delay in delivery due to incomplete or incorrect information from customer
4. Refund Process
4.1 How to Request a Refund
- Contact us within 24 hours of payment/delivery
- Provide your Order ID and Payment Reference Number
- Explain the reason for refund request
- Attach relevant screenshots or evidence
- Wait for our team to review (within 24-48 hours)
4.2 Refund Timeline
Once a refund is approved:
- UPI/Net Banking: 3-5 business days
- Credit Card: 5-7 business days
- Debit Card: 5-7 business days
- Wallet: 1-3 business days
Note: The actual credit to your account depends on your bank's processing time.
5. Partial Refunds
Partial refunds may be granted in certain situations:
- Minor errors that don't affect the usability of the card: 10-25% refund
- Partial service delivery (some cards delivered, others pending): Proportionate refund
- Delay in delivery (but eventually delivered): 10-30% refund based on delay duration
6. Correction Policy
Before requesting a refund, please note our correction policy:
- Spelling errors made by our team
- Technical issues with card quality
- Missing information that was provided
- Wrong template used
Corrections will be completed within 2-4 hours of reporting.
7. Exchange Policy
As we provide digital products, traditional exchange is not applicable. However, we offer:
- Free regeneration if technical issues occur
- Template change within 1 hour of first delivery (one-time only)
- Format conversion (PDF to PNG or vice versa) within 24 hours
8. Payment Failure
If your payment fails but money is debited:
- Do not make another payment immediately
- Check your bank statement
- Contact us with transaction details
- If payment was received, we'll process your order
- If not received, amount will be auto-refunded by bank within 7 days
9. Force Majeure
No refunds will be provided for delays or non-delivery due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Government restrictions
- Internet or power outages
- Payment gateway technical issues
- Third-party service failures
10. Fraudulent Transactions
- Immediate account termination
- Blacklisting from future services
- Legal action if applicable
- Reporting to payment gateway and authorities
11. Customer Responsibilities
To ensure smooth processing and avoid refund requests:
- Double-check all information before submission
- Provide clear, high-quality photographs
- Ensure correct spelling of names and details
- Review preview (if available) before final submission
- Save/download your cards immediately upon delivery
12. Dispute Resolution
If you're not satisfied with our refund decision:
- First Level: Email our customer support with detailed explanation
- Second Level: Request escalation to management team
- Third Level: File a complaint with payment gateway
- Final Level: Approach consumer forum or appropriate legal authority
13. Contact for Refunds
Email: [Your Refund Email]
Phone: [Your Phone Number] (10 AM - 6 PM, Mon-Sat)
Response Time: Within 24-48 hours
Required Information for Refund Request:
• Order ID
• Payment Transaction ID
• Date of Payment
• Reason for Refund
• Supporting Documents/Screenshots
14. Special Cases
14.1 Bulk Orders
For orders of 10 or more cards:
- Sample approval required before full processing
- Refund only available before sample approval
- After approval, only corrections available, no refunds
14.2 Urgent/Express Orders
Express delivery charges are non-refundable unless:
- We fail to deliver within express timeline
- Service is completely not provided
15. Policy Updates
This policy may be updated periodically. Changes will be effective immediately upon posting on our website. For significant changes, we will notify registered users via email.
16. Acceptance
By using our services and making a payment, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.